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Approaches to Evaluating Human–AI Interaction

Antti Oulasvirta (Aalto University)

Springer eBooks
License: CC BY

Abstract: Abstract How can human–AI interaction be evaluated? This chapter provides a high-level overview of three main approaches to evaluating human–AI interaction: empirical, analytical, and model based. Empirical methods are based on measurements in controlled or naturalistic settings. Analytical methods use heuristics and walkthroughs based on best practices. Model-based methods use computational or mathematical models to estimate how a user might complete a task. Model-based methods in particular are rapidly changing due to advances in computational methods. Each approach has its scope and limitations, which we discuss in this chapter.

Published on 01 Jan. 2026