MetricsVis: A Visual Analytics System for Evaluating Employee Performance in Public Safety Agencies
Authors: Jieqiong Zhao, Morteza Karimzadeh, Luke S. Snyder, Chittayong Surakitbanharn, Zhenyu Cheryl Qian, David S. Ebert
AI-generated Key Points
- Evaluation of employee performance in organizations with varying workloads and tasks is challenging
- Quantitative measurements of employee achievements need to align with supervisor expectations
- Main drivers of good performance need to be identified
- Complex and flexible performance evaluation metrics should be combined for accurate assessment
- MetricsVis is a visual analytics system designed for evaluating employee performance in public safety agencies
- MetricsVis consists of multiple coordinated views for dynamic evaluation and comparison
- Priority Adjustment View allows users to adjust evaluation metrics based on specific needs
- Reorderable Performance Matrix displays detailed information about individual performances for easy comparison and analysis
- Group Performance View highlights aggregate performance and individual contributions within each group or team
- Projection View identifies employees with similar specialties for efficient shift assignments and training
- MetricsVis demonstrated usability through case studies in law enforcement agencies
- MetricsVis can be adapted for use in other domains as well
Abstract: Evaluating employee performance in organizations with varying workloads and tasks is challenging. Specifically, it is important to understand how quantitative measurements of employee achievements relate to supervisor expectations, what the main drivers of good performance are, and how to combine these complex and flexible performance evaluation metrics into an accurate portrayal of organizational performance in order to identify shortcomings and improve overall productivity. To facilitate this process, we summarize common organizational performance analyses into four visual exploration task categories. Additionally, we develop MetricsVis, a visual analytics system composed of multiple coordinated views to support the dynamic evaluation and comparison of individual, team, and organizational performance in public safety organizations. MetricsVis provides four primary visual components to expedite performance evaluation: (1) a priority adjustment view to support direct manipulation on evaluation metrics; (2) a reorderable performance matrix to demonstrate the details of individual employees; (3) a group performance view that highlights aggregate performance and individual contributions for each group; and (4) a projection view illustrating employees with similar specialties to facilitate shift assignments and training. We demonstrate the usability of our framework with two case studies from medium-sized law enforcement agencies and highlight its broader applicability to other domains.
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