IT Managers' Perception and Response to Digital Disruption: An Exploratory Study
Authors: Alemayehu Molla, Vanessa Cooper, Vass Karpathiou
AI-generated Key Points
- Digital disruption introduces technology-enabled changes at a pace and scale that fundamentally shifts established ways in which we live and work, impacting individuals, organisations, industries, and society as a whole.
- IT managers' perceptions of digital disruption were identified using situational awareness theory.
- IT managers perceive digital disruption from technological, learning, and sense-making perspectives.
- First-order responses to digital disruption addressed resource, process, and value-based issues while second-order responses focused on building dynamic capabilities to prepare for future digital disruptions.
- Integrating cloud solutions and leveraging technology is important for universities to achieve their strategies.
- The CIO emphasized the need for a chief advisor who can guide the integration of cloud solutions with other technologies to enable university strategies successfully.
- Flexibility and agility are necessary in responding to digital disruption.
- Developing dynamic capabilities will enable organizations to respond quickly and flexibly when faced with new challenges or opportunities posed by emerging technologies.
Abstract: Digital disruption introduces technology-enabled changes at a pace and scale that fundamentally shifts established ways in which we live and work. Given the impact of digital disruption can span the individual, organisational, industry and societal levels, it has received growing attention in Information Systems. A less researched area of digital disruption, however, is the perspective of IT managers in organisations. This paper draws on i) situational awareness theory to identify IT managers' perceptions of digital disruption, and ii) disruptive innovation theory to identify IT managers' responses to digital disruption. A case study of senior IT managers in an Australian university identifies that IT managers perceive digital disruption from the technological, learning and sense-making perspectives. IT managers' first-order responses to digital disruption were shown to address resource, process and value-based issues while second-order responses focused on the need to build dynamic capabilities in order to be prepared for future digital disruption.
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