Examining Cashless Payment Services in a Post-Pandemic Environment

Authors: Janiya R. Peters, Orissa Rose

Workshop at CHI Conference on Human Factors in Computing Systems (2023)

Position Paper at the Designing Technology and Policy Simultaneously: Towards A Research Agenda and New Practice Workshop at CHI Conference on Human Factors in Computing Systems, April 23-28, 2023, Hamburg, Germany. 11 pages, 2 figures

License: CC BY-NC-ND 4.0

Abstract: The global pandemic COVID-19 posed numerous challenges for U.S. restaurants and food services. Many businesses adopted contactless ordering and cashless payment policies to comply with emergency health mandates. Even with national and public health emergency mandates set to expire in May 2023, cashless payment services continue to thrive through online ordering platforms such as DoorDash and Uber Eats and social payment platforms such as Snackpass. At present, designers and policymakers must address the socioeconomic politics of cashless payment services and service accessibility for marginalized groups.

Submitted to arXiv on 23 Mar. 2023

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