@misc{chaves2021chatbots,
  title={Chatbots language design: the influence of language variation on user experience},
  author={Ana Paula Chaves and Jesse Egbert and Toby Hocking and Eck Doerry and Marco Aurelio Gerosa},
  year={2021},
  eprint={2101.11089},
  archivePrefix={arXiv},
  primaryClass={cs.HC},
  url={https://arxiv.org/abs/2101.11089}
}