@misc{ahmad2020understanding,
  title={Understanding the Impact of Customer Reviews on Hotel Rating: An Empirical Research},
  author={J. Ahmad and H. Sami Ullah and S. Aslam},
  year={2020},
  eprint={2002.05342},
  archivePrefix={arXiv},
  primaryClass={cs.CY},
  url={https://arxiv.org/abs/2002.05342}
}