@misc{avdar2022word,
  title={Word-of-Mouth on Action: Analysis of Operational Decisions When Customers are Resentful},
  author={Bahar Çavdar and Nesim Erkip},
  year={2022},
  eprint={2203.11251},
  archivePrefix={arXiv},
  primaryClass={math.OC},
  url={https://arxiv.org/abs/2203.11251}
}